1. Digital Products

Instant Delivery: Digital products are delivered immediately upon successful payment.

• Download link sent to your registered email
• Access available in your account dashboard
• Delivery time: Within 5 minutes of payment confirmation
• No shipping charges apply

2. Physical Products - Domestic Shipping (Tanzania)

Dar es Salaam Region

• Delivery Time: 1-3 business days
• Shipping Cost: TZS 5,000 - 10,000
• Free shipping on orders over TZS 100,000

Other Regions

• Delivery Time: 3-7 business days
• Shipping Cost: TZS 10,000 - 25,000 (depending on location)
• Remote areas may require additional time

3. Order Processing

Orders are processed Monday to Friday (excluding public holidays):

• Orders placed before 2 PM: Processed same day
• Orders placed after 2 PM: Processed next business day
• Weekend orders: Processed on Monday

4. Tracking Your Order

Once your order is shipped:

• You'll receive a shipping confirmation email
• Track your order in your account dashboard
• SMS updates for delivery status
• Contact our support for tracking assistance

5. Delivery Partners

We work with trusted delivery partners including:

• Local courier services
• Tanzania Postal Service
• Express delivery options available

6. Delivery Confirmation

Upon delivery:

• Signature may be required
• Inspect package before accepting
• Report any damage immediately
• Keep packaging for potential returns

7. Failed Delivery Attempts

If delivery cannot be completed:

• We'll contact you to reschedule
• Package held for 7 days at local depot
• Unclaimed packages returned to sender
• Refund issued minus shipping costs

8. Damaged or Lost Packages

If your package arrives damaged or goes missing:

• Contact us within 48 hours
• Provide photos of damage
• We'll arrange replacement or refund
• All shipments are insured

9. Contact Delivery Support

For delivery inquiries:
Email: info@deistack.com
Phone: +255764156730
Available: Monday - Friday, 9 AM - 6 PM