1. Our Commitment

At DeiStack Technologies, we stand behind the quality of our products. If you're not satisfied with your purchase, we offer clear and fair refund and return options.

2. Digital Products

Refund Eligibility:

• Request within 7 days of purchase
• Product is defective or not as described
• Download link is broken or inaccessible

Non-Refundable: Digital products that have been successfully downloaded and accessed, unless proven defective.

3. Physical Products

Return Window: 14 days from delivery date

Conditions for Returns:

• Product is unused and in original packaging
• All tags and labels are intact
• Proof of purchase is provided
• Product is damaged, defective, or incorrect item received

4. How to Request a Refund

To request a refund:

1. Contact our support team at info@deistack.com
2. Provide your order number and reason for refund
3. Include photos if product is damaged or defective
4. Wait for approval (typically within 2-3 business days)

5. Refund Processing

Once your refund is approved:

• Refunds are processed within 5-7 business days
• Money is returned to your original payment method
• Mobile money refunds: 1-3 business days
• Card refunds: 5-10 business days (depending on your bank)

6. Return Shipping

For physical product returns:

• We cover return shipping for defective or incorrect items
• Customer pays return shipping for change of mind returns
• Return address will be provided upon approval

7. Exchanges

We offer exchanges for physical products of equal or lesser value. Contact our support team to arrange an exchange.

8. Non-Returnable Items

• Perishable goods
• Personalized or custom-made items
• Intimate or sanitary products
• Items marked as final sale

9. Contact Support

For refund or return assistance:
Email: info@deistack.com
Phone: +255764156730
Response Time: Within 24 hours